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SocXpress User Documentation

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SocXpress User Documentation

Introduction
Asset Management
Asset Management
- Overview
- Organization
  Organization
  - Overview
  - Detail
- Offices
  Offices
  - Overview
  - Tag
  - Map Marker
- Agents
  Agents
- Connected Devices
- Software Inventory
SIEM
SIEM
- Events
  Events
  - Overview
  - DQL
  - Management
  - Detail
  - Attack Map
- Smart Events
- Netflows
- Netflows Dashboard
- Sensor Status
- Service Status
Incident Response
Incident Response
- Overview
- SOAR
  SOAR
- Block IP
- Hunting
  Hunting
  - Overview
  - ClickHouse
- Vulnerability Scan
- Exec Command
Rule & Decoder
Rule & Decoder
- Rules
- Decoders
- CEL Rules
- Custom File
Compliance
Tickets
Tickets
- List List
  Table of contents
  - Purpose
  - Key Features
- Create Ticket
- Ticket Content
- Ticket Process
- Ticket Tasks
Users Management
Users Management
- Users
- Roles
Installation
Installation
- Install Agent
- SOCX AI
Tools
Tools
- Agentctl
- Sensorctl
- Sensorman
- MCP SocX
Use Cases
Changelog
Reference
Reference

List Tickets¶

Tickets¶

Purpose¶

The Tickets module is used to manage and track security incidents, important alerts, or rule adjustment requests arising during system operations.

Key Features¶

Create new tickets.
Manage ticket content.
Track ticket handling process.
Manage tasks related to tickets.