Content Ticket

Ticket Content

After ticket is created, access the Ticket page and click on the ticket to view. A created ticket will include many fields. Each field will be defined corresponding to the table below:

Field	Description
Ticket ID	Auto-generated ID
Title	Ticket title (required)
Office Name	Sensor / Office Name (required)
Agent Name	Agent Name (required when relevant)
Status	Ticket status (Auto-updated based on Phase)
Priority	Priority
Phase	Handling phase (according to ISO 27035)
IP/Source IP	Related IP
Content/Detail Message	Description and evidence (required)
Created By	Creator (User or System if by SOAR)
Assign to user	Person assigned to handle
Attachment	Attached files (JPG/PNG/PDF/logs)

Notes

• Status usually auto-updates when Phase changes.
• Use Attachment to attach evidence (sample logs, screenshots).